Shipping and Returns

Shipping Fees for Nationwide Australia Delivery via Australia Post

Order Value Below $90:

For orders with a value below $90, a standard shipping fee of $10.00 AUD will be applied. Anticipated delivery time is between 2 to 8 days or choose our express shipping service for just $14.00 AUD. Estimated delivery time is 1 to 4 days.

Order Value $90 and Above:

Enjoy free shipping on orders totalling $90 or more. We also offer an Express Delivery option:

 

Commitment to Australian Consumer Law: We understand the importance of compliance with Australian consumer law, which is designed to protect the rights of consumers. As a responsible business, we strictly adhere to all relevant regulations and guidelines outlined in the Australian Consumer Law. This includes providing accurate and transparent product information, offering fair and reasonable refund and return policies. Our commitment to Australian consumer law ensures that our customers can shop with confidence, knowing that their rights are protected. If you receive a faulty product, contact us to arrange return of the item within 60 days. Once received if the item is confirmed faulty, we will reimburse the cost of the item and reimburse the cost of postage.

Customer Satisfaction: Customer satisfaction is at the heart of everything we do. We are dedicated to providing an exceptional shopping experience and ensuring that our customers are delighted with their purchases. We strive to offer high-quality, handmade soaps and candles that meet or exceed our customers' expectations. We are confident you will be pleased with our products. If however you are not satisfied with the product, contact us with the details, and we will look options such as replacement, gift card or discount on your next order.

Our commitment to customer satisfaction extends to all aspects of our business. From the moment you visit our website or step into our store, our friendly and knowledgeable staff is ready to assist you with any inquiries or concerns. We value open and transparent communication, and we are always available to address any questions or issues that may arise.

We actively seek feedback from our customers to continuously improve our products and services. We value your opinions and take them into consideration when making decisions about our offerings. Your satisfaction is our top priority, and we are committed to going above and beyond to ensure that you are happy with your VIP Essentials Soaps and Candles experience.

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