Shipping and Returns
Shipping Fees – Australia-Wide Delivery via Australia Post
Orders Under $120
A flat shipping rate of $10.00 AUD applies to all orders valued below $120.
Delivery timeframe: 2–8 business days.
Prefer faster delivery? Choose Express Shipping for $18.00 AUD, with an estimated delivery window of 1–4 business days.
Orders $120 and Above
Enjoy FREE standard shipping on all orders totalling $120 or more.
Our Commitment to Australian Consumer Law
We are fully committed to complying with the Australian Consumer Law (ACL), ensuring that your rights as a customer are always protected. This includes:
Transparent and accurate product information
Fair and reasonable refund and return policies
Clear communication regarding your rights and our obligations
If you receive a faulty product, please contact us within 60 days to arrange a return. Once the item is received and the fault is confirmed, we will reimburse the full cost of the item plus the return postage.
Customer Satisfaction Guarantee
Your satisfaction is at the heart of everything we do at VIP Essentials Soaps & Candles. We are dedicated to providing:
A seamless, enjoyable shopping experience
High-quality handmade soaps, candles, and home fragrances
Friendly, responsive customer service
If for any reason you are not satisfied with your purchase, simply contact us with the details. We will work with you to find a suitable solution, such as a replacement, store credit, gift card, or discount on your next order.
From browsing our website to unboxing your products, we are here to support you every step of the way. We value open communication and welcome your feedback to help us continually improve.
Your happiness is our priority, and we are committed to making every VIP Essentials experience exceptional.
